At ZILN Styles, customer satisfaction is important to us. We are committed to providing quality clothing and excellent service. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

Customers may request a return or exchange within 7 days of receiving their order.

To be eligible for a return, items must:

• Be unused and unworn
• Be in original condition
• Have all original tags attached
• Be returned in original packaging
• Not show signs of damage caused by misuse

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Items purchased on clearance or final sale
• Undergarments and intimate wear
• Customized or personalized items
• Items damaged after delivery due to customer handling
• Products returned without original tags

3. Wrong or Damaged Items

If you receive:

• A wrong item
• A defective product
• A damaged item

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item
• Description of the issue

We will assess the complaint and arrange a replacement, exchange, or refund where applicable.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 5–10 business days through the original payment method where possible.

5. Exchange Policy

We accept exchanges for:

• Incorrect size (subject to stock availability)
• Wrong item delivered
• Defective products

Customers requesting exchanges due to sizing preference may be responsible for return delivery costs.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was delivered
• The product arrived damaged
• The item is defective

We recommend using a trackable delivery service for returns.

7. Order Cancellation

Orders may only be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return process.

8. How to Request a Return or Refund

To initiate a return, exchange, or refund request, contact us with your order details.

Email: apparel@zilnstyles.com
Address: 6, Lasisi Street, Iganmu, Lagos, Nigeria

Please include:

• Full name
• Order number
• Reason for return
• Supporting photos (if applicable)

9. Policy Updates

ZILN Styles reserves the right to modify this Refund and Return Policy at any time.

Changes will be posted on this page with an updated effective date.

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Thank you for shopping with ZILN Styles. We value your trust and appreciate your business.